Terms & Conditions

Last updated: 14 November 2026

These Terms & Conditions ("Terms") govern your use of ChatBrandit (the "Service"), a WhatsApp AI chatbot and customer relationship management (CRM) software service provided by [Business registered name], trading as Social Brandits ("we", "us", "our"), registered at [Street address, City, Sri Lanka], business registration number [BR number]. By subscribing to or using the Service you agree to these Terms.

1. The Service

ChatBrandit is a cloud-based software subscription that connects to your WhatsApp Business account as a linked device and provides AI-assisted replies, a shared inbox, contact management, follow-up reminders and related features described on our website. The features included depend on the plan you choose.

2. Accounts

  • You must be at least 18 years old and authorised to act for the business you register.
  • You are responsible for keeping your login details secure and for all activity under your account.
  • You must provide accurate contact and billing information and keep it up to date.

3. Subscriptions, billing and payment

  • The Service is sold as a monthly or yearly subscription. Prices are shown on our pricing page in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless stated otherwise.
  • Payment is taken in advance by debit or credit card through our payment provider. We do not store your full card details.
  • Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.
  • We may change our prices with at least 30 days' notice. The new price applies from your next billing period.
  • If a payment fails we may suspend the Service until payment is received.

4. Cancellation and refunds

You may cancel at any time. Cancellation and refund terms are set out in our Refund & Cancellation Policy, which forms part of these Terms.

5. Acceptable use

You agree not to use the Service to:

  • send spam, unsolicited bulk messages or messages to people who have not contacted you or agreed to hear from you;
  • send unlawful, fraudulent, abusive, defamatory or misleading content;
  • breach WhatsApp's Terms of Service or Business Policy, or any applicable law;
  • attempt to reverse-engineer, resell or interfere with the Service.

We may suspend or terminate accounts that break these rules.

6. WhatsApp and third-party services

WhatsApp is a trademark of Meta Platforms, Inc. ChatBrandit is an independent product and is not affiliated with, endorsed or sponsored by Meta or WhatsApp. The Service connects to your WhatsApp account as a linked device. WhatsApp may restrict or ban numbers at its own discretion, for example if it detects spam or policy violations. We are not responsible for actions taken by WhatsApp on your number, and we recommend using a dedicated business number and following WhatsApp's policies.

7. AI-generated replies

The Service uses artificial intelligence to draft and send replies based on information you provide. AI replies may occasionally be inaccurate. You are responsible for the business information, prices and rules you give the Service and for reviewing its behaviour. You can switch AI replies off, or take over any conversation, at any time.

8. Your data

You own your customer data and conversations. We process them only to provide the Service, as described in our Privacy Policy. You are responsible for having a lawful basis to message your customers and store their details.

9. Availability and support

We aim to keep the Service available 24/7 but do not guarantee uninterrupted service. Planned maintenance, internet, hosting or WhatsApp outages may cause downtime. Support is provided by WhatsApp and email during business hours.

10. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us in the 3 months before the claim. We are not liable for indirect or consequential loss, including lost profits, lost sales or loss of data.

11. Termination

You may stop using the Service at any time. We may suspend or terminate your account for non-payment or breach of these Terms. On termination you can request an export of your contacts within 30 days, after which your data may be deleted.

12. Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page and, for material changes, notify you by WhatsApp or email.

13. Governing law

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and the courts of Sri Lanka have exclusive jurisdiction.

14. Contact

[Business registered name] (Social Brandits)
[Street address, City, Sri Lanka]
Email: hello@socialebrandits.com
WhatsApp / Phone: +94 70 000 0000