Refund & Cancellation Policy

Last updated: 14 November 2026

This policy applies to all ChatBrandit subscriptions purchased from [Business registered name], trading as Social Brandits. ChatBrandit is a digital software service. No physical goods are shipped.

1. Delivery of the service

After successful payment, your account is activated and our team contacts you on WhatsApp or email within 1 business day to complete setup. Access to the Service is delivered online.

2. Cancelling your subscription

  • You can cancel at any time by messaging us on WhatsApp or emailing hello@socialebrandits.com from your registered contact.
  • Cancellation stops the next automatic renewal. You keep access until the end of the period you have already paid for.
  • Cancel at least 24 hours before your renewal date to avoid being charged for the next period.

3. Refunds

  • 7-day money-back guarantee: if you are not satisfied with your first payment, request a refund within 7 days of that payment and we will refund it in full.
  • Monthly plans: after the first 7 days, monthly payments are non-refundable, but you can cancel to stop future charges.
  • Yearly plans: after the first 7 days, yearly plans can be refunded pro-rata for whole unused months, minus any setup costs already incurred, if requested within the first 3 months.
  • Duplicate or incorrect charges: if you were charged twice or charged in error, we will refund the extra amount in full.
  • Service failure: if the Service is unavailable for a long period because of a problem on our side, contact us and we will offer a fair credit or partial refund.

Refunds are not provided where an account was suspended for breaking our Terms & Conditions, or where a WhatsApp number was restricted by WhatsApp because of how it was used.

4. How refunds are paid

Approved refunds go back to the original card used for payment. We process them within 5 business days of approval. Your bank may take a further 7–14 business days to show the refund on your statement.

5. How to request a refund

Contact us with your name, business name, registered phone number and payment date:

Email: hello@socialebrandits.com
WhatsApp / Phone: +94 70 000 0000
[Business registered name], [Street address, City, Sri Lanka]